Account Deletion
Before you delete
You cannot delete your account if you are:
If you have active contracts, close them before deleting your account.
When you delete your account, the following will be erased:
After deletion
Deletion happens immediately after you confirm it.
If you want to use AJR services in the future, you will need to:
Help
If you have questions or deletion is blocked:
Our team will help you resolve any issues.
Before you delete
You cannot delete your account if you are:
- The primary customer in an active financing contract (Murabaha or Ijarah)
- A guarantor in an active financing contract
If you have active contracts, close them before deleting your account.
When you delete your account, the following will be erased:
- Your ID number (IIN) and full name
- All saved payment cards
- Contact information (phone number, email)
After deletion
Deletion happens immediately after you confirm it.
If you want to use AJR services in the future, you will need to:
- Create a new account
- Complete the scoring process again
Help
If you have questions or deletion is blocked:
- Call: +77711914410
- Email: info@ajr.kz
Our team will help you resolve any issues.